Contact Us

To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:

New Bookings: 0800 408 4229

Lines are open 7 days a week

Monday: 8am - 10pm
Tuesday: 8am - 10pm
Wednesday: 8am - 10pm
Thursday: 8am - 10pm
Friday: 8am - 10pm
Saturday: 9am - 8pm
Sunday: 9am - 8pm

Customer Services on: 0333 033 9985.

Lines are open 7 days a week

Monday: 9.15am - 8pm
Tuesday: 9am - 8pm
Wednesday: 9.15am - 8pm
Thursday: 9am - 8pm
Friday: 9.15am - 8pm
Saturday: 9am - 5.30am
Sunday: 10am - 4pm

If you need to contact us in writing, please send your correspondence to:

Customer Services,
Hays Travel Ltd,
28 Olive Street,
Sunderland,
Tyne and Wear,
SR1 3PE

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0800 408 4229.

Lines are open 7 days a week, Mon-Fri 9am - 10pm, Sat-Sun 9am - 8pm.