Contact Us

By telephone

To enquire about an offer, please contact us on 0800 408 4229.

If your enquiry is regarding a booking made in a branch please contact your branch where your booking was made either via telephone or by email. An agent will then be able to help you with your enquiry. Please Click here for branch email addresses.

If you have made a booking over the telephone or on our website and have a pre travel query, please contact our Customer Services team on 0333 033 9985, please make sure you have your booking reference ready for your call to be answered. Alternativley you can contact the team via email on

Lines are open 7 days a week, Monday to Friday 9am - 7pm, Saturday 9am - 5.30pm and Sunday Closed.

By post

If you need to contact us in writing, please send your correspondence to:

Customer Services,
Hays Travel Ltd,
28 Olive Street,
Tyne and Wear,

By email

For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0800 408 4229.

Lines are open 7 days a week, Mon-Fri 9am - 10pm, Sat-Sun 9am - 8pm.