Contact Us

By telephone

To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:

Customer Services on: 0333 033 9985.

Lines are open 7 days a week, Monday to Friday 9am - 7pm, Saturday 9am - 5.30pm and Sunday Closed.

By post

If you need to contact us in writing, please send your correspondence to:

Customer Services,
Hays Travel Ltd,
28 Olive Street,
Tyne and Wear,

For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0800 408 4229.

Lines are open 7 days a week, Mon-Fri 9am - 10pm, Sat-Sun 9am - 8pm.